+44 (0) 20 7946 0958
info@visionmeditec.com
Mon-Fri: 9:00 AM - 6:00 PM
Service & Support

Expert Support When You Need It

Our experienced technical team provides comprehensive support across Nigeria and Africa, ensuring your equipment operates at peak performance.

Get Immediate Support:

Our Support Services

We provide comprehensive support services to keep your practice running smoothly with minimal downtime and maximum efficiency.

Equipment Servicing

Professional maintenance and repair services for all your optometric equipment.

  • On-site repairs
  • Preventive maintenance
  • Parts replacement
  • Calibration services

6-Month Warranty

Comprehensive warranty coverage on all equipment with full technical support.

  • Parts coverage
  • Labor included
  • Remote diagnostics
  • Replacement units

Technical Support

24/7 technical assistance from our experienced equipment specialists.

  • Phone support
  • Email assistance
  • WhatsApp chat
  • Remote troubleshooting

Installation Services

Professional installation and setup of all equipment with training included.

  • Professional setup
  • Staff training
  • System integration
  • Documentation

Submit a Support Request

Fill out the form below and our technical team will contact you within 24 hours. For urgent issues, please call us directly or use WhatsApp.

Support Response Times

We prioritize your support requests based on urgency to minimize downtime.

Critical
< 2 hours
Response Time
High
< 4 hours
Response Time
Medium
< 24 hours
Response Time
Low
3-5 days
Response Time